Refund policy

Return & Exchange Policy – Born Again Drip

At Born Again Drip, we strive to ensure that every product reaches you in perfect condition. Each order is prepared with care and prayer, and we want your experience to reflect both quality and trust. Please read our return and exchange guidelines carefully.

To claim misprinted, damaged, or defective items, you must submit your request within 7 days of delivery. For replacements, please send us unboxing videos and pictures of the defective product, along with images of the original packaging. 

👉 Note: We do not offer refunds. Exchanges are available under specific conditions explained below.


Unboxing Video Required (Important)

To protect both you and us, and to ensure fairness in handling claims:

  • Customers must record a clear unboxing video before opening the package.

  • The video should show the package from all sides, the opening process, and the product inside.

  • This video is mandatory to process any claims for damaged or incorrect items.

  • Without this video, we cannot accept exchange requests.

 

Exchange Eligibility

Exchanges are accepted only in the following cases:

  • Damaged products (manufacturing defect or damage during transit).

  • Incorrect products (wrong item delivered).

 Size exchanges are not available. Please check our size guide carefully before placing your order.


Logistics Charges

  • If the exchange request is due to customer error (e.g., wrong size ordered), a logistics fee of ₹180 will be charged.

  • If the error is on our side (wrong product or damage), we will cover the exchange costs completely.


How to Request an Exchange

  1. Record and save your unboxing video.

  2. Share the video along with your order details on our customer support channel within 48 hours of delivery.

  3. Once approved, we will provide further instructions for the exchange process.

 

Undelivered Orders (RTO)

We strive to ensure every order reaches your doorstep safely. However, in certain circumstances, your order may remain undelivered and be returned to origin (RTO).

Possible Reasons for Undelivered Orders:

  • Pin code not serviceable: Courier partners may not deliver to certain areas.

  • COD amount not ready: Customer was unable to provide the Cash on Delivery payment at the time of delivery.

  • Customer not contactable: Delivery partner could not reach the customer via phone or at the address.

  • Incomplete address: Missing or inaccurate details prevented successful delivery.

  • Customer refused delivery: The order was declined at the time of delivery.

  • Poor weather conditions: Extreme weather may delay or prevent delivery.

  • Self-pickup requested: Customer requested pickup but did not collect the package.

  • Future delivery requested: Customer asked to reschedule beyond courier limits.

  • Door/premises/office closed: Delivery partner was unable to access the location.


What Happens Next

  • If your order is RTO’ed due to customer-related reasons (e.g., incomplete address, refusal, COD not ready), reshipping will require payment of additional logistics charges.

  • If the issue is on our side (e.g., wrong product shipped, courier error), we will cover the reshipping costs.

  • Customers will be notified promptly and given the option to update address details or switch to prepaid payment for faster redelivery.


Our Commitment

We value your trust and strive to serve with honesty and fairness. Just as we clothe with scripture-inspired designs, we also clothe our policies with integrity. Thank you for your understanding and support.

For any assistance, feel free to reach out to us at bornagaindrip@gmail.com.


"So in everything, do to others what you would have them do to you." – Matthew 7:12